Carte-cadeau secrète bouclée
Carte-cadeau secrète bouclée
About the product
Directions
Step in routine
Ingredients
Shipping and returns
Shipping information
All orders have a track-and-trace code. Collection point orders must be picked up on time to avoid extra shipping costs.
We use PostNL for domestic orders, DPD for EU orders, and UPS for international orders.
Shipping time
Orders placed before 11 pm CEST on business days ship the same day (excluding pre-orders and backorders). We aim to ship within 24 hours, but delays of 2-3 business days may occur after restocking.
Shipping costs
- Netherlands: €4,95 (Free for orders over €50)
- EU + UK: €8,95 (Free for orders over €60)
- Worldwide: €17,95 (Free for orders over €150)
Custom Duties
Customers are responsible for additional taxes. Refused packages will not have shipping costs refunded.
Return Policy
You have 14 days after receiving your item to request a return. Items must be unused and in original packaging. If the item does not meet these conditions, it will be returned to you. Include the receipt or proof of purchase.
To start a return, contact us at info@curlysecret.nl. Items sent back without requesting a return first will not be accepted. You are responsible for return shipping costs.
Return address:
Curly Secret Return
Department
Schillingstraat 7
2988CT Ridderkerk
The Netherlands
For any return questions, email us at info@curlysecret.nl.
Damages and issues
Inspect your order upon reception and contact us immediately if it’s defective, damaged, or incorrect. Provide pictures of the package and damaged items.
Non-Returnable Items
Used hair care products, items with broken seals, and gift cards cannot be returned. Free products received in promotions must be returned if the main item is returned, or their value will be deducted.
Refunds
You’ll be notified once your return is received and inspected. If approved, you’ll be refunded to your original payment method. Shipping costs are not refunded. Processing times may vary by bank or credit card company.
For every order
We plant
1 tree
we rescue
5 plastic bottles
you get a
certificate
FAQS
Yes, all our products are vegan and cruelty free.
Yes, all our products are curly girl approved.
Some of our products can also be used on straight hair.
Good For The Planet, Great For Your Hair
We have always been passionate about bringing the best products that are good for you and for the planet. Your well being, and that of the planet, are at the heart of everything we do. Did you know all of our packaging is made 100% recyclable?
