General Information
Frequently Asked Questions
What is Curly Secret?
Curly Secret is a brand dedicated to providing high-quality hair care products specifically designed for curly and textured hair. Our mission is to help you embrace and enhance your natural curls.
Where is Curly Secret based?
Curly Secret is based in The Netherlands.
Products
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Are Curly Secret products suitable for all curl types?
Yes, our products are designed to be effective for all curl types, from wavy to coily. Each product description includes recommendations for specific curl types to help you choose the best products for your hair.
Are your products free from sulfates, parabens, and silicones?
Yes, all Curly Secret products are free from sulfates, parabens, silicones, and other harsh chemicals. We prioritize the health and integrity of your hair.
Are Curly Secret products cruelty-free?
Absolutely. We are proud to be a cruelty-free brand and do not test our products on animals.
How do I determine which products are right for my hair?
We recommend taking our online hair quiz, which will provide personalized product recommendations based on your hair type and concerns. Additionally, you can refer to our product descriptions for guidance. And of course, you can always contact us if you need further assistance.
Can I use Curly Secret products if I have color-treated hair?
Yes, our products are safe for color-treated hair and are designed to help maintain your color while keeping your curls healthy and vibrant.
Shipping
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Where do you ship to?
We ship worldwide. Shipping costs and delivery times may vary depending on your location.
How long will it take to receive my order?
Domestic orders typically arrive within 1-2 business days, while international orders may take up to 7 business days. Please note that these times can vary based on your location and any customs processes.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number to track you package.
Returns and Refunds
What is your return policy?
We offer a 14-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Please note that return shipping costs are the responsibility of the customer.
How do I request a refund?
To request a refund, please contact our customer service team with your order number and reason for the return. Once your return is received and inspected, we will process your refund. Please note that shipping costs are non-refundable.
Can I find Curly Secret products in stores?
Yes, you can find our stockiest
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